Tackling E-learning Monitoring Challenges
Ingenium Digital Learning, a major player in the e-learning sector, faces unique challenges in delivering high-quality educational services online. One primary concern they had was managing disk space usage and CPU load effectively, as users continuously upload data without a clear view of their capacity limits. Additionally, unexpected spikes in server load, often due to unannounced large-scale events, further complicate resource management.
“Clients do not warn us of big events, which impacts the load on the servers. Users can upload data to our servers but don’t have a view on their total capacity.”
Eloi Montanaro, IT and Systems Administration
Ingenium Digital Learning
These challenges highlight the need for a sophisticated monitoring solution capable of providing both visibility and proactive management.
Enhancing Operations with Netdata
Netdata emerged as a pivotal tool for Ingenium, offering critical insights and proactive alerts that help manage server resources more effectively. By alerting the team before servers reach full capacity, Netdata allows for preventive actions, such as providing extra storage space to clients proactively, enhancing both service quality and customer satisfaction.
“Being able to provide extra storage space to clients before they run out of space is a big benefit. Plus, they thank us for being proactive.”
Eloi Montanaro, IT and Systems Administration
Ingenium Digital Learning
This approach not only resolves technical challenges but also opens new avenues for business growth and client engagement.
Ingenium primarily uses Netdata to monitor disks, Apache, MariaDB, CPU, and RAM usage, benefiting significantly from the platform’s alerts, ease of setup, and integration features. These tools have led to measurable improvements, including a 50% reduction in issue resolution SLAs and a 25% improvement in troubleshooting efficiency.
“Gives alerts before the server is full and allows to take preventive actions.”
Eloi Montanaro, IT and Systems Administration
Ingenium Digital Learning
Looking to the future, Ingenium plans to deepen its implementation of Netdata by integrating monitoring for application-specific metrics, such as the number of connected users, requests per minute, used space per course, and data retention time. This expansion reflects the company’s commitment to leveraging Netdata’s capabilities to support its digital education platforms comprehensively.
Ingenium’s story with Netdata is a testament to the power of proactive monitoring and management in maintaining and enhancing the delivery of digital education. By addressing critical challenges and seizing opportunities for improvement, Ingenium Digital Learning continues to set the standard for excellence in the e-learning industry.
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